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Shipping & refund

Almost all of the products we sell on our Site are sourced from third parties and therefore minor changes in detailing are unavoidable. Slight irregularities in some products cannot be considered as defects. As we consider your satisfaction at utmost importance, we are willing to replace the product if you are not happy with your purchase, provided certain parameters are met.

IN THE RARE EVENT THAT
  • You have received a wrong product delivered to you is different from the selected option, or if,

  • You have received a defective product,

    * It is considered that Slight variation due to differences in monitor settings as normal and not a reason for return.

    Your grievance can be addressed immediately by taking the following steps-

  • Send a mail to theorganicplanters@gmail.com with a photograph of the product that shows the mistake or damage, and a Returns and Exchanges form with all the requisite information.

  • You can return the products to us in unused condition, along with the original sales invoice. Our delivery team will come and pick up from you and our support team will be able to coordinate it for you.

    Please ensure that the return products are securely packaged to avoid further damage of product while in transit. If the returned products are found damaged, they will not be replaced or refunded.

    ONCE WE RECEIVE THE PACKAGE,

  • Our team will inspect the returned item and check whether it is fit for replacement or refunds and send you a mail informing you of the same.

  • If the item is deemed fit for return, we will then replace the returned items (subject to availability), free of cost or else refund you for the cost of the products, to the credit/debit card that was used to make the purchase. If you had used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account.

  • The shipping costs incurred while sending the item(s) back to us will be reimbursed, based on a pre-determined tariff fixed by us, depending on your location. The shipping costs will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pickup, you do not have to pay for the service.

  • If the returned products are not deemed ‘not fit’ for return then we will send the goods back to you.

  • A replacement/refund issue might take 10 business days to be processed and closed from our end.

  • In the case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.

  • The cardholder’s account is managed by the card-issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.

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